1. Introduction
At RiskSupport, we are committed to providing a high-quality service to help you manage risks effectively. We understand that occasionally, situations may arise where you might want a refund. This Refund Policy outlines our approach to refunds for subscriptions purchased via Stripe for RiskSupport.
2. Subscription Charges
RiskSupport offers both monthly and annual subscription plans. All subscription fees are processed via Stripe, our third-party payment processor. Subscription fees are billed in advance, either monthly or annually, depending on your selected plan.
3. Refunds for Subscription Payments
Refunds are generally not provided for subscription payments. However, we offer a 14-day grace period during which users may request a refund under the following conditions:
- 14-Day Refund Window: If you cancel your subscription within 14 days of your initial payment, you will be eligible for a full refund of the amount charged, provided you have not fully utilised the service.
- Non-Usage Clause: Refunds will not be issued for subscriptions where the service has been used extensively within the 14-day period, such as submitting incident reports, storing user or organisational data, or accessing key features of the app.
- Pro-Rated Refunds: After the 14-day period, no refunds will be issued for partial use of the service. You will, however, continue to have access to the service until the end of your current billing cycle.
4. How to Request a Refund
If you wish to request a refund, please contact our customer support team here within 14 days of your payment. In your refund request, please include:
- Your account information (email address or username)
- The reason for your refund request
- Any relevant transaction details (e.g., payment date and amount)
Once we receive your request, we will review your case and, if applicable, process your refund. You will receive confirmation via email once the refund has been processed.
5. Refunds for Other Payments
If you have made other payments for services or features that are not part of your subscription (e.g., one-time payments for additional services or features), refunds for these payments will be considered on a case-by-case basis. Please contact us to discuss any such requests.
6. Cancellations
You can cancel your subscription at any time through your account settings or by contacting our support team. Cancellations will take effect at the end of the current billing period, and you will not be charged for the next billing cycle.
7. Stripe Payment Processing
All payments for RiskSupport subscriptions are processed through Stripe, our third-party payment processor. Please note that RiskSupport does not handle payment details directly. Any issues related to payment processing should be directed to Stripe’s support team. You can refer to Stripe’s dispute and refund policies for further details.
8. Changes to this Refund Policy
We may update this Refund Policy from time to time. If we make material changes to this policy, we will notify you by email or through the RiskSupport app. We encourage you to review this policy periodically to stay informed about our refund practices.
9. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us.
By using RiskSupport, you agree to the terms of this Refund Policy.